FREQUENTLY ASKED GARAGE DOOR AND OPENER QUESTIONS
Garage Door Torsion Springs FAQ's
After hearing a loud noise in the garage, I have not been able to open the garage door. What might be the problem with the operator or door?
It’s very probable that you have a broken torsion tension spring that should be replaced by an experienced and qualified garage door service technician. If you look at the torsion spring that is on a shaft across the top of the door and you see a separation in the spring, your torsion spring has broken and it needs to be replaced. We recommend replacing torsion springs in pairs. Garage door torsion springs should be adjusted and/or installed by trained, experienced garage door service technicians in order to avoid possible severe injuries or death. Do not attempt to adjust or install springs yourself without having the proper training and tools!
There two springs on a shaft across the top of the garage door and one of the springs is broken. Should I just change the broken spring or both springs?
We highly recommend that you change both springs at the same time. A torsion spring is made to have only so many winds and because both springs have been under the same amount of stress each time the door has opened and closed, the other spring is likely to break soon. It is impossible to perform a visual inspection of the spring to determine how long that spring will last. Generally, it is more cost efficient to change both torsion springs at the same.
The torsion spring on my garage door broke-off close to the end of the spring. Is it possible to buy a part to replace just the end or portion of the spring and if so will it work properly?
No part of a broken torsion spring should ever be reused or tried to be repaired! The torsion must be replaced with a new one. Garage door torsion springs should be adjusted and/or installed by trained, experienced garage door service technicians in order to avoid possible severe injuries or death. Do not attempt to adjust or install springs yourself without having the proper training and tools!
Garage Doors
and Garage Door Openers/Operators FAQ's
Click here to order garage
door openers
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door opener parts
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door opener transmitters and remotes
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door opener wall buttons and keypads
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door opener gears
How do you release the
garage door from the operator in order to open the garage door by manually?
If the garage door fully
closed, just pull the red release cord down toward the floor. Sometimes the release cord will
have a red T-shaped handle or a spring loaded clip. You must take special caution when releasing the garage door
opener/operator if the door is not in the fully closed position, since the door
may quickly slam closed when released from the operator track. It is NOT
recommended to release an open garage door except in an emergency or security
situation. ALWAYS close the door
with caution!
The garage door opener doesn’t
do anything (no noise or movement) when I push the opener button. What could be
the problem?
Check to see that the garage
door opener is still plugged into the electric outlet or that the circuit is
not tripped and needs to be reset. You can test to see if there is power coming
out of the electric outlet by plugging the garage door opener into another
outlet with a grounded extension cord. If there is power to the opener then
there is some form of electrical or mechanical problem within the garage door
opener itself. We suggest that you
contact a qualified service technician to diagnose the problem.
My remote transmitters are not working or only work right up close to
the garage door opener. What could
be wrong?
The first thing to do is to change your batteries. It’s very likely that they are very low and need to be
replaced to send a good signal to the operator. The next thing to check are the receiver/transmitter codes. It’s possible that the codes may have
been lost due to a power surge or outage surge. We recommend that you reprogram
your remote and see if that solves the problem. If that still doesn’t work its possible that your remote is
bad and we suggest replacing it with a new one.
Wayne Dalton Torquemaster Springs FAQ's
My torquemaster spring does not have a balance weight printed on it how do I know what my door weightsWhen you run into cases when Wayne Dalton does not print the balance weight on the torquemaster tube there are two different ways you can approach getting the weight. The first and it is what I recommend is to take about 3-4 photos of the inside of your garage door, the spring system including winding mechanism and even a close up photo of the sticker can be very helpful. Then measure your doors width and height to the nearest inch once you have this information use the contact us tab and email it. We will determine all the information you need to order your new spring and email it back to you. Option two is to carefully lower the door onto a scale and release all spring tension and acquire the door weight. How do I know if my Wayne Dalton Torquemaster spring system is a original or new plus versionThe simples way is to look at the spring end that gets wound by the system. If the winding cone is round at the very end it is a original torquemaster system. If the spring end is a hexagon it is a Torquemaster plus system. Also if your door was a USA made door and pre 2006 the chances are it is a original system.
Can I get high cycle springs for my Torquemaster spring system
At this time there is no way to increase the cycle life of your Wayne Dalton Springs. The one thing that needs to be pointed out is a typical torsion spring last 7000-10000 cycles and the average Wayne Dalton torquemaster spring lasts approximately 11,000 cycles on average so not only do you own the safest spring system but it is also engineered to be a higher cycle right from the factory.
