Fraud Prevention At Star Door Parts, we take fraud and theft very seriously. To
prevent these things from happening to any consumer/credit card holder,
we have implemented a system to catch fraudulent purchases before the
transactions have been finalized and shipped out. This means, at our
discretion, we will cancel any order that we believe is fraudulent or was found to be fraudulent and will refund the full amount back to the
card which was used to create that order. This is to protect all credit
card holders from fraud. We reserve the right to refuse service to
anyone that we believe is creating, or has created, a fraudulent purchase on
our website. We may contact you via phone to verify that you placed the order and/or require an adult signature with ID verification upon delivery.
The fraud prevention service that we have in place is the "Fraud
Detection System" by a prestigious third party company. The "Fraud
Detection System" looks at items such as purchase history with other
retailers, address verification and IP address location just to name a
few. The "Fraud Detection System" Software calculates all the
information in real time and sends us a score. Orders that are low risk
and return a high score are removed from "Fraud Detection System"
immediately. Those orders are sent directly to our processing center to
be pulled, packaged and shipped. Orders that come back with an average
score are re-evaluated. In most cases, those orders are able to be
removed from the "Fraud Detection System". For orders that cannot be
removed from "Fraud Detection System", or, orders that return a low
score, those customers may be contacted by one of our customer services
representatives and will be required to verify their order and payment
process and may include providing a copy of a government issued ID that
verifies the customer's name and address for both the billing and/or
shipping address. Note: We reserve the right to cancel or do additional
verification on any order at any score level if we feel that order is a
fraudulent transaction.
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